Order Processing and Reporting

United States
Twinsburg, OH
We are seeking a customer service and order processing person looking for an exciting and challenging career opportunity. Ideal candidates will have minimum 2 years of customer service experience in a manufacturing environment. The candidate will interface internally with operations and sales team members and externally with partners, clients, vendors, etc. The candidate will also interface with active and prospective customers.

Key responsibilities:

  • Responsible for receiving, entering, and monitoring customer orders. Tracking progress of all orders and providing information to customers regarding open orders, shipping and invoicing.
  • Coordinate shipping and logistics with shipping team members.
  • Oversee the transportation of international freight for import and export shipments. Ensure all documentation and declarations are accurate and in compliance with regulations/trade agreements. Communicate with sister companies in Europe and Asia to coordinate orders and shipments.
  • Manage and track inventory levels for finished goods.
  • Maintain sample inventory and send samples as requested.
  • Facilitate daily database maintenance on assigned accounts utilizing Peachtree accounting system and Excel to maintain all customer and supplier information.
  • Assist with customer invoicing, accounts receivables, and collection calls.
  • Responsible for calculating and reporting metrics.
  • Enhance customer experience through regular dialogue with both active and prospective customers.
  • Work as part of a global multi-cultural team.

Required qualifications:

  • Minimum 2 years customer service experience in a manufacturing environment
  • Effective verbal and written communication skills
  • Professional phone skills
  • At least intermediate level expertise with Microsoft Excel and Word
  • Ability to work independently and in team-based environment
  • Strong organizational and time management skills
  • Ability to work with minimum supervision
  • Technical/Math Aptitude: Ability to convert units from English to metric and convert currencies

PREFERRED

  • Associate degree or some college level education
  • Familiarity with bookkeeping system
  • Knowledge of Peachtree

Your opportunities:

  • ​​​​​​Place to learn and grow, and strengthen areas of interest through interactive experience, along with a varied exposure to different processes and teams.
  • A chance to work in a fast-paced manufacturing company focusing on Innovation and Growth.
  • Opportunity to lead initiatives and have ownership of tasks focused on continuous improvement with shared interests of the company.
  • Build strong relationships within and across teams and locations, including globally.
  • Provides a model for flexible work time, to create a work-life balance.

 

Send your application
Please send your full application to the following:
contact person
Milind Jhaveri
address
Technoform
1755 Enterprise Parkway
Suite 300
44087
Twinsburg (Ohio)
USA
e-mail
milind [dot] jhaveri [at] technoform [dot] com

Are you interested?

If you have any questions or would like to apply, send us a message.