Data protection notice for Falcon Complete by Crowdstrike (H_TE_US)

July 2026

 

1 Data Controller

The data controller is 

Technoform North America, Inc
1755 Enterprise Parkway Ste 300
Twinsburg, OH 44087 USA

Phone: (330) 487-6600 
Email: andrew [dot] parsons [at] technoform [dot] com

For any questions regarding data protection, feel free to contact us at any time using the contact details mentioned above.

2 Purpose and legal basis

We process your data based on the EU General Data Protection Regulation (GDPR) and all other laws relevant to us in terms of data protection law.

The Falcon Complete software collects and logs the following data from company-owned computers (managed assets):

  • device name,
  • device information,
  • IP and MAC address,
  • file names and locations of suspicious files,
  • user data,
  • time stamps of user logins.

Device names, IP addresses and file names can be used to establish personal references. However, this information is only evaluated in specific cases of suspicion and to eliminate IT problems.

From devices (unmanaged assets and unsupported assets) logged in the same networks as the company's computers we may collect and log the following data:

  • device name,
  • device information,
  • IP and MAC address.

Device names and IP addresses could be used to establish a personal reference if necessary. However, this information is only evaluated in specific cases of suspicion and to eliminate IT problems.

We process the data based on our legitimate interest (Art. 6 para. 1 lit. f GDPR) for the secure operation of our IT systems. Ensuring IT security is both a legal requirement and of great interest to the Technoform Group, all employees, customers and business partners.

The logged data is usually deleted after 90 days. In specific cases of suspicion, the data will be stored until the incident has been clarified.

3 Recipients of personal data

We will only pass on your data to third parties if this should become necessary for the fulfilment of the purpose. Furthermore, data may be passed on to authorities based on legal provisions in accordance with Art. 6 (1) (c) and (e) GDPR .

In addition, we are supported in the operation of the product by the software provider Crowdstrike, with whom we have concluded a data processing agreement in accordance with Art. 28 GDPR. In this context, personal data may be transferred to and processed in countries outside the United States. Where required by applicable data protection laws, including the GDPR, we ensure that such transfers are protected by appropriate safeguards, including adequacy decisions issued by the European Commission pursuant to Art. 45 GDPR, the European Commission's Standard Contractual Clauses pursuant to Art. 46 (2)(c) GDPR, or other legally recognized transfer mechanisms.

4 Your rights

You have the following rights against us in relation to personal data concerning you:

  • Right to information (Art. 15 GDPR).
  • Right to rectification (Art. 16 GDPR).
  • Right to erasure (Art. 17 GDPR).
  • Right to restriction of processing (Art. 18 GDPR).
  • Right to data portability (Art. 20 GDPR).
  • Right to object to processing (Art. 21 GDPR).
  • Right to withdraw consent (Art. 7 para. 3 GDPR).
  • Right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR).

5 Validity and modification of this data protection notice

This data protection notice is currently valid (see status in the heading). Due to further development of our offers or due to changes in legal or official requirements, it may become necessary to change this data protection notice.